1. Order Processing Time

All our orders are processed and shipped out within 3-5 business days. After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time. Please allow 24 to 48 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

We provide 3 shipping options:

Standard Shipping, Free shipping on order over $99, and Express shipping

The shipping methods and delivery times per region are represented by the following table:

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.